Ailen - Project Manager with 5 years of experience in IT industry

Led project teams to deliver software solutions on time and within scope.

Applied Agile frameworks like Scrum and Kanban to streamline workflows.

Facilitated stakeholder meetings and ensured clear information flow among team members.

Identified project risks and developed mitigation strategies.

Conduct outbound vehicle buyback calls on behalf of multiple U.S. car dealerships to generate qualified leads and schedule appraisal appointments., Handle high-volume inbound and outbound calls (200+ daily), assisting customers returning missed calls, rescheduling appointments, and addressing cancellations or inquiries., Delivered persuasive sales communication, used rebuttal strategies to overcome objections, and consistently met KPI goals including agent efficiency and appointment-set rate., Collaborated closely with dealership partners to support lead flow and ensure smooth appointment coordination, contributing to dealership traffic and sales pipeline growth.

Provided direct customer service to clients, ensuring quick and accurate support., Managed administrative tasks while maintaining strong communication with customers., Resolved client issues effectively and assisted in sales-related processes., Managed 5–10 live customer chats at once, delivering tailored quotes and collaborating with inventory and logistics departments to guarantee product quality, delivery accuracy, and a seamless customer experience.

Assisted customers in a fast-paced environment with orders and inquiries., Delivered friendly service while maintaining efficiency and accuracy., Developed strong multitasking skills and customer interaction abilities.