Experienced hospitality and customer service professional with a strong background in reception, photography, and childcare, skilled in communication, organization, and client engagement.
Utilized Microsoft Office tools to prepare reports and manage documentation.
Handled guest interactions effectively in hospitality, cruise, and au pair roles.
Managed appointment schedules, bookings, and daily responsibilities across roles.
Communicated with passengers, clients, and families to ensure service quality and satisfaction.
El descanso Cabins
Prepare monthly reports in Excel, Maintain reception area clean and organized, Assist in making meeting room reservations, catering arrangements and travel bookings, Operate telephone switchboard and answer and transfer calls, Managed sending and receiving all of mailings, orders, invitations and flowers
Norwegian Cruise Line
Highly experienced in on-location photography, image processing and sale of photographs on cruise ship, Ability to communicate with passengers and public, in a polite and friendly manner, Archived all photographs and sold them to passengers, to generate revenue, Shot photos of passengers celebrating birthdays, anniversaries and other special events, on the cruise ship, Book appointments for private photo shoot and keep track of them daily
Cultural Care Au Pair
Provided full-time care for kids ages from 1 to 10 years old in the United States, Improved children's academic performance by providing personalized attention and academic support, Organized fun and educational activities for the children, resulting in improved language skills and creativity, Maintained a clean and organized home environment, ensuring a safe and comfortable living space for the family
Bachelor Degree
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Captured and processed images on cruise ships, managing client sales and archiving.
