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Bilingual Interpreter and Receptionist with 5+ years of customer service experience
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Competencies
Managed client interactions and maintained organized appointment flows at hospitality and healthcare settings.
Coordinated appointments and maintained documentation for hospitality and interpretation services.
Addressed and resolved client issues, ensuring positive experience and issue escalation avoidance.
Provided bilingual interpretation in medical, banking, and insurance contexts with high accuracy.
Delivered supportive, efficient service to diverse clients in hospitality and technical roles.
Education
Languages
Summary
Experienced in providing consecutive interpretation in English and Spanish across healthcare, banking, and insurance sectors. Skilled in client reception, scheduling, conflict resolution, and customer service within hospitality and remote settings.
Key Achievements
- Provided bilingual interpretation support for medical, banking, and insurance sectors for over 3 years.
- Managed client reception and scheduling at Hilton Waldorf Astoria, ensuring smooth operations.
- Handled conflict resolution and incident management, maintaining high client satisfaction levels.
Experience
Spa Receptionist
Reception of clients, providing information and collection of services., Scheduling management and file organization, Conflict and incident resolution
Medical Interpreter for English and Spanish
Consecutive interpretation in English and Spanish as a channel of support in the language barrier., Medical, banking and insurance areas., Customer service skills in both languages
Remote Interpreter for English and Spanish
Consecutive interpretation in English and Spanish as a channel of support in the language barrier., Medical, banking and insurance areas., Customer service skills in both languages