Adrian - Technical Customer Service Specialist with 5+ years in telecom and IT

Applied technical troubleshooting skills to identify and resolve user issues quickly.

Provided excellent customer support through phone, remote access, and in-person interactions.

Simplified complex technical information into understandable instructions for users.

Conducted telephone screenings and interviews to gather information for media eligibility assessments.

Aided in configuring mobile devices for secure access to corporate email and networks., Closely followed industry best practices to enhance overall IT security posture., Leveraged remote diagnostic tools to efficiently identify and solve user problems., Resolved technical issues for users through...

Handled 10+ interviews per day and followed up with non-responsive individuals., Conducted telephone screenings and in-depth interviews to collect information for Media eligibility determinations., Applied interpersonal skills to build trust and help individuals open up., Logged interviewing...