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Customer Service & Appointment Scheduling Specialist with 5+ years in Healthcare and Retail
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Competencies
Provided bilingual support, managed high-volume calls, and ensured customer satisfaction across multiple domains.
Scheduled, confirmed, and rescheduled appointments for medical, personal, and client needs, ensuring timeliness.
Maintained and updated customer and patient information in CRM systems to support sales and healthcare operations.
Coordinated patient appointments, handled sensitive information, and communicated with medical staff.
Conducted outbound calls to promote personal loan products and qualify leads using sales scripts.
Education
Languages
Summary
Bilingual customer service specialist with extensive experience in healthcare, retail, and financial services, adept at appointment scheduling, CRM management, and client communication.
Key Achievements
- Managed and coordinated appointments for clients, senior management, and medical facilities, ensuring accurate scheduling and communication.
- Handled high volume inbound and outbound calls in bilingual environments, maintaining quality and performance metrics.
- Updated and maintained customer and patient data in CRM and internal systems, supporting operational efficiency.
Experience
APPOINTMENT SETTER / CUSTOMER SUPPORT & EXECUTIVE ASSISTANCE
I schedule, confirm, reschedule, and manage appointments and meetings for clients and senior management., I handle inbound and outbound calls, providing clear, accurate, and professional assistance in both English and Spanish., I organize, update, and maintain customer and appointment data in...
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE – Retail Accounts
I answered a high volume of inbound customer calls while consistently meeting quality and performance metrics., I assisted customers with placing orders, tracking shipments, returns, exchanges, and billing inquiries., I ensured customer satisfaction by resolving issues efficiently and...
CUSTOMER SERVICE REPRESENTATIVE – Healthcare & Medical Scheduling
I scheduled, confirmed, and rescheduled patient appointments for medical consultations, studies, and procedures., I made outbound reminder calls to patients to reduce no-shows and improve attendance., I provided patients with information regarding locations, medical studies, and preparation...
CUSTOMER SERVICE & SALES SUPPORT – Cold Calling (Personal Loans)
I conducted cold calls to offer personal loan products to potential customers., I explained loan options, benefits, and requirements in a clear and professional manner., I qualified leads and documented customer responses in CRM systems., I followed sales scripts while maintaining a natural,...