Adrian - Customer Service & Support Specialist with Hands-On Technical & Care Experience

Skilled in addressing customer needs, resolving issues, and ensuring positive experiences across various roles.

Experienced in device setup, network configuration, and troubleshooting to optimize performance.

Proficient in security procedures, emergency response, and supervising safety protocols.

Capable of performing repairs, carpentry, plumbing, and electrical tasks to maintain operational functionality.

Experience in supervising staff, training new personnel, and ensuring compliance with protocols.

Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life. Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation. Administered medications according to prescribed schedules and documented any changes or reactions observed. Implemented individualized care plans based on client needs and goals, promoting independence and personal growth. Demonstrated effective crisis intervention skills during high-stress situations while maintaining a calm demeanor. Utilized effective communication techniques (verbal/non-verbal) when interacting with non-verbal or minimally verbal individuals. Provided compassionate care and support to individuals with disabilities, ensuring their safety, well-being, and comfort

Assisted handyman in performing various tasks such as plumbing, electrical work, carpentry, and painting. Assisted in the repair or replacement of damaged drywall, tiles, or floorboards. Aided in the installation of kitchen or bathroom fixtures like faucets and sinks. Gained practical experience and knowledge about various trades through on-the-job training. Installed, repaired, or replaced fixtures such as faucets, toilets, light fixtures, switches, outlets, doors, windows, etc. Handled basic repairs and maintenance tasks under the guidance of the handyman. Supported the handyman in measuring, cutting, and installing materials accurately according to specifications. Operated hand tools such as hammers, screwdrivers, wrenches etc. to complete assigned tasks. Safely operated power tools including drills, saws, grinders, and nail guns to complete construction tasks

Assisted customers in setting up new devices and configuring network settings for optimal performance. Maintained a high level of customer satisfaction by providing timely and effective resolutions to their technical concerns. Provided guidance on best practices for data backup, security measures, and virus protection to prevent future incidents. Provided ongoing support to existing customers by offering additional products/services based on their needs. Maintained accurate records of deliveries, ensuring all necessary documentation was completed. Identified opportunities for upselling or cross-selling products or services during customer interactions. Delivered products to assigned customers on established routes, ensuring timely and accurate delivery

Implemented effective ID verification processes to ensure only authorized individuals entered the premises. Trained new security personnel on venue protocols, emergency procedures, and conflict resolution techniques. Worked closely with bartenders and servers to enforce responsible alcohol consumption practices among customers. Maintained a safe and secure environment for patrons by enforcing venue policies and procedures. Assisted bartenders in preparing and serving beverages to customers, ensuring prompt and efficient service. Maintained cleanliness of bar area by regularly clearing empty glasses, bottles, and trash. Stocked bar supplies such as ice, napkins, straws, and garnishes to ensure smooth operations during busy periods. Prepared garnishes for drinks by cutting fruits and vegetables according to established standards. Supported the setup and breakdown of events or private parties held at the bar or restaurant. Assisted in maintaining a clean dining area by bussing tables, wiping surfaces, and resetting tableware. Assisted in receiving deliveries of supplies such as alcohol, mixers, glassware, etc. Followed opening/closing procedures including cleaning duties before/after shifts. Assisted in the setup and breakdown of audiovisual equipment for events or presentations

Delivered packages to customers in a timely and efficient manner, ensuring customer satisfaction. Maintained cleanliness and organization of delivery vehicle at all times. Collaborated with warehouse team to load and unload packages for each route. Wore appropriate uniform provided by Amazon while making deliveries. Handled a large volume of packages daily, averaging XX deliveries per shift. Performed routine inspections of the delivery vehicle, reporting any maintenance or repair needs promptly. Utilized handheld devices or mobile applications for efficient tracking of packages and updating delivery status. Ensured compliance with company policies, procedures, and safety guidelines at all times. Followed established routes and schedules to ensure on-time deliveries. Assisted with loading and unloading packages from the delivery vehicle as needed, ensuring safe handling practices were followed

Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors. Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats. Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary. Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs. Implemented access control measures by verifying identification credentials for individuals entering restricted areas. Conducted routine patrols both indoors and outdoors at scheduled intervals throughout shifts. Monitored surveillance cameras regularly to detect any suspicious activity or policy violations. Maintained accurate records of all incoming calls, incidents, and actions taken for future reference. Implemented an efficient communication system between security personnel using two-way radios or other devices

Performed tire installations, rotations, and repairs for a high volume of vehicles on a daily basis. Utilized specialized tools and equipment to ensure accurate balancing and alignment of tires. Inspected tires for wear, damage, or punctures, recommending appropriate solutions to customers. Assisted in the selection and purchase process by providing expert advice on tire options based on vehicle specifications and customer preferences. Trained new technicians on proper tire installation techniques and safety procedures. Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments. Maintained a balanced cash drawer at all times, reconciling discrepancies promptly. Implemented effective upselling techniques to increase sales of promotional items or add-ons. Maintained accurate records of stock levels, utilizing inventory management systems to track and monitor merchandise. Maintained cleanliness and sanitation standards in food preparation areas to ensure compliance with health regulations. Operated deli equipment such as slicers, grills, ovens, and fryers in a safe manner. Followed all company policies and procedures regarding food handling, safety, and hygiene. Served as a liaison between upper management and the team, effectively communicating goals, objectives, and expectations. Provided coaching and mentoring to team members, resulting in professional growth and improved performance

Managed multiple tasks simultaneously, such as bagging groceries, retrieving carts, and assisting customers with inquiries. Operated meat packaging machinery, ensuring accurate weighing and packaging of various cuts of meat. Prepared and packaged various cuts of meat according to customer specifications. Operated meat processing equipment such as grinders, slicers, and tenderizers in a safe manner. Followed proper food handling procedures to maintain quality and freshness of meat products. Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments. Efficiently restocked shelves and organized inventory to ensure products were readily available for customers. Managed the rotation of perishable goods according to expiration dates, minimizing waste and ensuring freshness