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OPI (Over the phone interpreter)
Contact
Competencies
Applied statistical techniques to interpret data sets and generate actionable insights for business decisions.
Created dashboards and visual reports to communicate findings effectively to stakeholders.
Conducted market analysis and surveys to support product development strategies.
Utilized Excel and Power BI for data manipulation, analysis, and report generation.
Education
Summary
Dedicated data analyst with a focus on market research and data visualization.
Key Achievements
- Led data analysis projects that improved reporting efficiency by integrating new tools
- Developed dashboards and reports that supported strategic decision-making
- Managed data collection and cleaning processes for multiple market research initiatives
Experience
OPI (Over the phone interpreter)
Facilitated real-time Spanish-English interpretation, enhancing communication between diverse parties.
Contact center agent
Served as the primary contact for the Personal campaign, delivering exemplary customer service., Functioned as a dual agent for the Edenor campaign, efficiently handling customer inquiries and support.
Customer service front desk and administrative assistant
Delivered outstanding customer service, addressing client needs and inquiries., Executed data entry tasks with accuracy to maintain up-to-date client records., Coordinated operational tasks, enhancing workflow efficiency within the team.
Customer service
Engaged with customers, providing tailored recommendations and facilitating book sales., Maintained repository and organized bookshelves, ensuring a well-ordered shopping environment.
Customer service
Provided exceptional customer service and advice regarding book selections., Executed replenishment and maintenance of shelves and display cases to promote product visibility.