This is my profileContact via CazVidAdrian-Alexander
Automotive Technician with 3+ years in customer service and team management
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Competencies
Skilled in handling customer interactions, resolving complaints, and maintaining records to ensure satisfaction.
Proficient in manual drive train, electrical systems, and preventative maintenance with a focus on automotive diagnostics.
Experience supervising staff, managing labor, and ensuring operational efficiency in retail and service settings.
Consistently met personal and team sales targets through effective communication and customer engagement.
Education
Summary
Versatile automotive technician and customer service expert with a proven track record in maintenance, sales, and team management. Adept at resolving issues, maintaining records, and exceeding targets. Currently pursuing advanced automotive training to enhance technical skills.
Key Achievements
- Maintained accurate customer records and processed accounts efficiently at Bill Williams Tire Center.
- Met and exceeded sales and call handling targets at Foundation Building Materials.
- Managed cash, labor, and staff effectively as Assistant Store Manager at Starbucks.
Experience
Commercial Tire Technician
Followed communication procedures, guidelines and policies.. Kept records of customer interactions, processed customer accounts and filed documents.. Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.. Provided accurate, valid and complete information by using the proper methods/tools.. Met personal/team sales targets and call handling quotas.
Tinter
Provided accurate, valid and complete information by using the proper methods/tools.. Met personal/team sales targets and call handling quotas.. Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.. Kept records of customer interactions, processed customer accounts and filed documents.. Followed communication procedures, guidelines and policies.. Researched answers or solutions as needed.. Match customer paint samples in timely manner
Assistant Store Manager
Cash management. Labor and staff management