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Change of Ownership
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Competencies
Demonstrated experience with Customer services.
Demonstrated experience with Critical thinking.
Demonstrated experience with Judgment and decision making.
Demonstrated experience with Time management.
Demonstrated experience with Drive for results.
Education
Summary
Change of Ownership open to new opportunities
Experience
Change of Ownership
Provides exceptional client service through strong interpersonal and client relationship management (CRM) skills.. Serves as the initial point of contact for clients. Follow standardized procedures to meet client needs. May conduct research for complex requests.. Self-sufficient in following standardized procedures, able to utilize multiple resources to find answers and resolutions independently to meet client following Department efficiency metrics.. Documents client and team feedback in support of service improvement efforts within the business.. Uses consultative approach to position products and services to clients.
Contact Center Agent
Ability to answer all inbound and outbound calls, process email, chat and callback as needed.. Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resources.. Perform research using available resources as needed to provide required information to callers.. Identify and escalate more complex issues to the research team.. Ability to complete necessary administrative work as needed and complete call logs accurately.. Ability to complete other projects as assigned by supervisor.
Fraud and Claims
Ability to identify potential fraud accounts and take appropriate action to prevent loss.. Ability to make timely and independent judgment decisions while working in a fast pace and results driven environment.. Knowledge and understanding of financial crime fraud, property damage and risk management.. Good analytical skills with high attention to detail and accuracy.. Ability to work effectively independently and also in a team environment.. Ability to navigate multiple computers system window, application, and utilize search tools to find information.. Ability to negotiation with customers and provide them with accurate claim amounts.. Ensures that the business and customers are protected from any risk and losses by pin-pointing fraudulent activities.
Store Manager
Made sure cash deposits were transferred to bank during the recommended time of the day to reduce the possibilities of robbery.. Make weekly schedules for all store employees and prepared sales reports.. Very customer oriented and acknowledging the voice of the customer.. Put together all paper work on a daily basis and send reports to corporate.. Ensure that employee’s time sheets are ready before their pay period to avoid late payments.. Make sure all employees records were kept safe and accurate for references.