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Adejo
Customer Support Specialist
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Competencies
Demonstrated experience with Customer Experience Management.
Demonstrated experience with Call Center Operations.
Demonstrated experience with Administrative & Operational Support.
Demonstrated experience with CRM Systems (HubSpot, Zoho CRM).
Demonstrated experience with Complaint Resolution.
Education
Summary
Professional profile
Experience
Customer Support Specialist
Manage high-volume inbound customer inquiries involving order tracking, delayed shipments, refunds, product issues, and payment confirmations.. Coordinate with logistics, operations, and sales teams to resolve customer complaints quickly and maintain service quality.. Maintain detailed documentation of customer interactions within CRM systems for service tracking and reporting.. Monitor support queues and prioritize urgent customer tickets to improve response time and resolution rates.. Support onboarding and training of new customer support team members on ticket handling processes and communication standards.. Identify recurring customer concerns and provide feedback to management to support service improvement initiatives.. Track common service issues and contribute insights used to improve internal workflows and overall customer experience.
Customer Support Assistant
Provided customer support in a regulated healthcare environment while maintaining strict confidentiality.. Maintained accurate customer records and service documentation within internal systems.. Collaborated with cross-functional teams to resolve customer issues efficiently and improve service delivery.. Handled sensitive customer interactions with professionalism and empathy.. Assisted in tracking recurring service issues and documenting insights that supported operational improvements.
Business Development Officer
Generated qualified business prospects that strengthened client sales pipelines.. Scheduled discovery meetings and supported prospect engagement.. Maintained accurate documentation of prospect interactions and engagement in CRM systems.. Collaborated with sales and customer success teams to improve prospect engagement and conversion opportunities.. Identified key decision-makers across target industries to support strategic sales outreach.