Adam - Customer Service & Technical Support Specialist with 3+ years in Telecom & Tech

Ensenada, Baja California, Mexicoen

Handled customer inquiries and technical issues across multiple platforms and languages

Resolved billing, account, and technical problems, ensuring customer satisfaction

Published on CazVid

Summary

Experienced in handling customer inquiries, technical troubleshooting, and promoting software solutions in telecom and tech sectors.

Key Achievements

Promoted and sold software solutions tailored to client needs

Skills

Customer Support & ServiceExpert

Provided comprehensive customer support, including troubleshooting and issue resolution in fast-paced environments.

Technical TroubleshootingAdvanced

Diagnosed hardware and software problems, utilized remote support tools, and managed knowledge bases.

Communication SkillsExpert

Communicated clearly with customers in multiple languages and managed escalations professionally.

Sales SupportIntermediate

Promoted and sold software solutions aligned with customer needs, supporting post-sale satisfaction.

Languages

Arabic

Experience

Customer Service Representative

TELUS International

2023 - 07/2025

Handled both inbound and outbound calls for mobile customers, Explained billing details and resolved payment issues, Provided troubleshooting support for technical problems, Helped customers with payments and account inquiries, Managed customer escalations with professionalism, Handled inbound...