Adriana - Human Resources & Customer Service Specialist with 5+ years of experience

Managed customer interactions, de-escalated conflicts, and provided technical and personalized support in call center environments.

Handled full recruitment cycles, employee onboarding, performance evaluations, and compliance with labor laws for a large workforce.

Created educational materials, trained employees on systems, and developed workshops for both healthcare and customer service industries.

Utilized Microsoft Office, managed payroll, contracts, reports, and facilitated documentation for HR and clinic operations.

Performed employee assessments, conducted surveys, and applied evaluations to support recruitment and development processes.

Call taking from customer service and technical support calls, Scheduling appointments for personalized assistance to clients experiencing service issues, De-escalating calls and managing conflicts, Served as a trainer’s assistant, responsible for taking attendance, training employees on the...

Full process for acquiring human capital, Action plans to improve employee satisfaction, Application of internal work regulations and the Federal Labor Law (LFT), Creation of retention and control strategies, Recruitment for operational and administrative positions, Promotion of vacancies,...

Evaluation of doctors through surveys and interviews with patients, Development of educational materials and workshops for patients on mental health, Implementation of strategies to improve doctor’s performance within the clinic

Safeguarding and data entry of employee documentation, Application of psychometric tests and psychological evaluations for operational and administrative positions, Linking employees with various departments, Evaluation of employee benefits such as transportation and cafeteria services, Recruitment...