abzain

Supply Chain & Logistics Coordinator

Assisted customers in choosing the right mobile phone based on their preferences, usage needs, and budget.. Provided detailed demonstrations of smartphone features, including Android and iPhone models.. Educated customers on mobile brands (Samsung, Vivo, Oppo, Apple, etc.) and upcoming models.. Handled sales and activations of prepaid and postpaid SIM cards (Airtel, Jio, Vi, BSNL, etc.).. Ensured proper customer documentation and KYC verification for SIM card registration.. Promoted mobile accessories such as earphones, chargers, power banks, screen protectors, and phone covers.. Explained and sold mobile insurance and extended warranty services to customers.. Managed billing and inventory using POS (Point of Sale) system or manual billing where required.. Ensured stock availability and placed orders for fast-moving items.. Provided after-sales support and assisted in service centre coordination for repairs and replacements.. Handled cash and digital payments (UPI, credit/debit cards, EMI options, etc.).. Maintained cleanliness and proper display of mobile phones and accessories at the counter and display shelves.. Built strong relationships with repeat customers, improving customer retention and satisfaction.. Supported in organizing in-store promotions and product launches.. Trained junior staff on product knowledge and sales techniques (if applicable).. Resolved customer queries and complaints professionally, ensuring positive experience.