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Abraham
Contacto
Competencias
Experiencia demostrada en Salesforce.
Experiencia demostrada en Workday.
Experiencia demostrada en CRM Systems.
Experiencia demostrada en Google Drive.
Experiencia demostrada en Slack.
Educacion
Idiomas
Resumen
Perfil profesional
Experiencia
State Farm Customer Specialist
Handled complex insurance policy inquiries and high-priority customer escalations with minimal supervision.. Managed end-to-end financial transactions, payment processing, and billing compliance within strict accuracy benchmarks.. Provided technical step-by-step navigation support, empowering clients and reducing repeat calls on digital portal issues.. Utilized Salesforce CRM infrastructure to audit client files, deliver accurate policy documentation, and maintain data integrity.
FedEx Customer Specialist
Assisted customers with high-volume inquiries regarding shipment tracking, schedule modifications, and special delivery requests.. Resolved customer issues end-to-end, maintaining high satisfaction standards and first-contact resolution metrics.. Facilitated onboarding trainings and peer coaching sessions, equipping team members with operational knowledge to exceed KPIs.. Leveraged Workday and CRM platforms to maintain customer interaction logs and uphold documentation compliance.
Quoting Specialist
Calculated accurate cost estimates and quotes for roofing and solar installation projects, strictly adhering to pricing rules and quality standards.. Analyzed site data, aerial measurements, and project specifications to ensure deliverable precision in a fast-paced remote setting.. Contributed to team performance metrics by maintaining high accuracy, adapting quickly to evolving operational guidelines.