This is my profileContact via CazVidAbigail
Head of HR & Recruitment with 3 years in Human Resources
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Competencies
Expertise in managing recruitment processes and HR administration.
Proven ability to enhance customer satisfaction and retention.
Skilled in providing accurate interpretation in medical settings.
Experience in managing sales processes and customer relationships.
Education
Languages
Summary
Dynamic HR leader with extensive experience in recruitment, customer service, and medical interpretation. Proven track record in enhancing hiring processes and customer satisfaction.
Key Achievements
- Successfully created and published job descriptions leading to a 30% increase in candidate applications.
- Streamlined candidate screening process, reducing hiring time by 25%.
- Managed HR administrative tasks efficiently, ensuring compliance with company policies.
- Enhanced customer service experience at Banco Pichincha, resulting in a 15% increase in customer satisfaction ratings.
Experience
HEAD OF HR & RECRUITMENT
Created job descriptions. Published job openings. Screened candidates. Conducted candidate interviews. Managed different job platforms. Searched and analyzed candidate profiles. Handled HR administrative tasks related to working hours, leave requests, and employee concerns
KEY ACCOUNT SALES AND CUSTOMER SERVICE EXECUTIVE
MEDICAL INTERPRETER
Consecutive OPI and VCI interpretation in medical settings. Promoted and motivated students by guiding them through different university career options to provide the best experience. Managed sales follow-up and customer service. Tracked KPIs based on monthly and semiannual department goals. Provided information about academic programs, costs, and financing options for applicants