This is my profileContact via CazVid
Abigail
Customer Service & Educational Support with 10+ years of diverse experience
Video resume
Contact
Competencies
Responded to customer queries, provided personalized support, and managed customer interactions across various roles.
Assisted teachers with classroom activities, record-keeping, and educational material preparation in school environments.
Managed payment transactions, processed cash and card payments, and ensured accurate sales documentation.
Addressed customer issues and assisted in operational decisions to maintain service quality.
Participated in team activities and supported a collaborative work environment across roles.
Education
Summary
Experienced in customer service, teaching, and cash handling with strong problem solving, team building, and decision-making skills. Adaptable and ready to contribute to dynamic work environments in Johannesburg.
Key Achievements
- Provided personalized customer service and inquiries response at medical centre call center, enhancing customer satisfaction.
- Supported teaching staff by creating lesson plans and managing student records, contributing to classroom efficiency.
- Handled cash transactions and customer assistance at Picardi Rabel, maintaining accurate payments and a tidy checkout area.
Experience
Call centre learnership
Provide personalized customer service, Generate customer interest, Respond to customers queries, Answer courteously inbound calls
Assistant Teacher
Keeping records of temperatures, Creating and implementing lesson plan, Monitoring and assisting student in the classroom, Providing support to a lead teacher in charge of a classroom, Preparing and distributing educational materials and equipment
Cashier
Collecting payments whether in cash or credit, Receiving and processing payments in cash, credit card, debit card, or other form of payment, Assisting customers with problems in a polite and professional manner, Keeping the check out area tidy, Scanning goods and ensuring pricing is accurate
Receptionist
Interact with parents, Sees the children are signed in for the day, Making sure that the children leave with an approved adult, Processes child application and child care payment, Keeps emergency contact information up to date