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Competencies
Demonstrated experience with Customer Support.
Demonstrated experience with Back-Office Operations.
Demonstrated experience with CRM Tools (Zendesk, Salesforce, Freedom, Liberty).
Demonstrated experience with Process Adherence & Documentation.
Education
Languages
Experience
Customer Service Representative
Using CRM platforms like Freedom and Liberty, I provided real-time live chat support to customers, restaurants, and delivery drivers., Worked for a food delivery business that specialized in catering, handling larger, more complex orders that required meticulous preparation and close attention to details., Carried out follow-ups as required, making sure that persistent problems were resolved using the data gathered from live conversations.
Back Office Representative
Using Salesforce and Zendesk as CRM tools, I managed a lot of support tickets each day, assisting customers, restaurants, and delivery drivers., I collaborated with cross-functional teams to escalate complex issues and ensure timely resolution., To ensure customer satisfaction and process improvement, interactions were documented and open cases were investigated.