This is my profileContact via CazVidAbdirizak
Customer Care Specialist at Rikaab
Contact
Mogadishu, Banaadir, Somalia
Available on CazVid
Competencies
Customer ServiceAdvanced
Skilled in providing exceptional service and support to customers.
Problem SolvingAdvanced
Expertise in identifying issues and implementing effective solutions swiftly.
CommunicationAdvanced
Strong ability to convey information clearly and effectively to diverse audiences.
TeamworkAdvanced
Proficient in collaborating with others to achieve common goals in a team environment.
Education
Bachelor’s Degree
Daru Salaam University
Completed 2025
Secondary Education
Imam Malik Ex-Ahmed Gurey Primary and Secondary School
Completed 2018
Primary Education
Ibu Abas Primary and Secondary School
Completed 2014
Languages
Somali
English
Arabic
Summary
Experienced in enhancing customer satisfaction and improving service delivery through effective communication and problem-solving skills.
Key Achievements
- Implemented a new customer feedback system that improved service ratings by 30%.
- Resolved over 1,000 customer complaints effectively, leading to a 20% increase in customer satisfaction.
- Trained new team members on customer service best practices, reducing onboarding time by 15%.
- Collaborated with cross-functional teams to streamline communication, enhancing overall operational efficiency.
Experience
Customer Care
Rikaab
2020 - 2024
Skills
Customer ServiceProblem SolvingCommunicationTeamwork
Published on CazVid - May 21, 2026