Abby

Demonstrated experience with Microsoft 365.

Demonstrated experience with Google Workspace.

Demonstrated experience with Workday.

Demonstrated experience with ADP.

Demonstrated experience with UKG.

Deliver contract administrative support to remote clients, including data entry, document preparation and formatting, spreadsheet management, email correspondence, online research, and digital file organization.. Manage engagements end to end — intake, scope confirmation, progress updates, and on-time delivery — earning repeat client work.. Build professional documents, templates, presentations, and trackers using Microsoft 365 and Google Workspace.. Handle confidential client information with strict discretion and secure file-handling practices.

Serve as first point of contact for a high volume of employee inquiries submitted by email and case management system, resolving leave balance, retirement account, payroll deduction, and enrollment issues.. Draft clear, professional written correspondence for employees, HR partners, and third-party vendors, including escalations to carriers and retirement providers.. Perform data entry, validation, and reconciliation across HRIS, payroll, and vendor files, auditing eligibility and deduction records to identify and correct discrepancies before they reach payroll.. Authored and centralized standard operating procedures into an internal documentation hub, reducing repeat questions and shortening ramp-up time for new team members.. Coordinate with external vendors on program setup, offer documentation, invoice and billing review, and open enrollment deliverables, tracking outstanding items through to resolution.. Maintain confidential employee records in compliance with HIPAA, ERISA, ACA, COBRA, and FMLA requirements.

Coordinated day-to-day administrative operations for U.S. and international staff across multiple time zones and cultural contexts using remote collaboration tools.. Reduced billing discrepancies by 15% through improved reconciliation processes and proactive vendor audit practices.. Created a centralized self-service hub for plan documents and guides, reducing repetitive employee inquiries and improving staff autonomy.. Partnered with vendors and third-party administrators to keep eligibility files accurate and service delivery on schedule, following up until items were resolved.. Built and maintained spreadsheets, trackers, and utilization reports used to benchmark programs and recommend enhancements.

Led the HR Benefits Support Desk, resolving escalated inquiries on eligibility, claims, and plan provisions while building and maintaining an internal knowledge base.. Implemented a new enrollment system that reduced processing errors and turnaround time by 20%, improving open enrollment execution and employee experience.. Coordinated vendor eligibility files and annual renewals, verifying accuracy and continuity of coverage.. Drafted and distributed employee communications across virtual platforms, increasing program utilization and satisfaction.. Compiled and analyzed data to support pay decision guidance for HR Business Partners and managers.

Supported benefit enrollment for 300+ employees including new hires and qualifying life events, coordinating with payroll to ensure accurate deductions.. Conducted compliance audits and collaborated cross-functionally with payroll to ensure accurate reporting and regulatory adherence.. Developed and maintained job descriptions and classification documentation.. Launched wellness programs that increased employee engagement by 20%.. Coordinated performance tracking, policy documentation, and benefit deduction reconciliation with payroll.

Streamlined onboarding processes, reducing ramp-up time by 15% through improved documentation and coordination.. Coordinated performance tracking, policy documentation, and benefit deduction reconciliation with payroll.. Processed pay changes and maintained salary structure documentation.

Contribute to governance, strategic planning, and executive-level reporting for a family-founded security firm, preparing board presentations and written business documentation.