Seasoned support professional with over a decade of experience across finance, technology, vehicle assistance, and logistics. Skilled in resolving complex issues, providing technical troubleshooting, and managing customer relationships to ensure satisfaction and loyalty.
Delivered customer support for internet, financial services, and logistics companies via chat, phone, and face-to-face interactions.
Provided tech support for internet, phone, and TV services, diagnosing and resolving technical issues for clients.
Managed escalation cases and final resolution processes to ensure customer satisfaction and issue closure.
Developed solutions for PayPal users, addressing diverse needs of buyers and merchants to maintain positive relationships.
Firstsource
Call customers to collect money from their due loans.
PayPal
Providing solutions for a variety of situations that users of PayPal encountered, both buyers and merchants.
Doordash México
Last line of support, providing final resolution to the consumer., Helped customers with app troubleshooting, billing, credits, order tracking.
Jinzai México
Providing customer service for customers needing to schedule appointments for kitchen installation jobs, flooring, roofing, and yard work.
Bachelor's Degree
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