Dedicated professional with over 17 years of experience managing villa operations, travel agency accounts, and delivering exceptional guest experiences. Adept at team supervision, process optimization, and client relations.
Expertise in overseeing villa operations, ensuring top-quality guest experiences and efficient facility management.
Skilled in delivering personalized service, resolving guest issues promptly, and maintaining high satisfaction levels.
Capable of analyzing situations quickly and implementing effective solutions to operational challenges.
Gecko Trail Travel agency
Managed accounts receivable, ensuring timely invoicing and collection of payments.. Monitored client accounts and resolved billing discrepancies efficiently.. Developed and maintained strong client relationships, providing excellent customer service.
Operation Manager
Oversaw daily operations of multiple villas and guest facilities, ensuring high-quality service and smooth operations.. Supervised and coordinated cleaning, maintenance, and administrative staff to optimize performance.. Delivered exceptional guest experiences, resolving issues efficiently and maintaining high satisfaction.. Managed budgets, monitored expenses, processed payments, and maintained accurate records.
Bachelor's Degree
Descubre otros profesionales con experiencia similar
