Dedicated professional with over 5 years of expertise in customer success, technical support, and team leadership across healthcare and technology domains. Skilled in troubleshooting, client communication, and process improvement, with proven experience in managing high-performance teams and...
Handled inbound and outbound inquiries, resolved issues, and improved customer satisfaction across multiple roles.
Troubleshot hardware, software, and connectivity issues for smart home devices and provided escalations when necessary.
Supervised teams, monitored performance, and supported skill development in customer service environments.
Scheduled appointments, maintained records, and ensured confidentiality in healthcare settings.
Impact BPO
Scheduled, rescheduled, and confirmed patient appointments while managing back-to-back interactions., Coordinated with providers, clinics, and patients to ensure accurate calendars and timely care., Updated patient records, verified information, and maintained confidentiality in compliance with...
Allied Global
Assisted customers with product tracking, refunds, returns, and order inquiries via inbound/outbound calls and email follow-ups., Delivered clear and accurate information to resolve issues efficiently and improve customer satisfaction., Managed back-to-back interactions while maintaining service...
Allied Global
Supported customers with hotel bookings, modifications, cancellations, and confirmations., Ensured seamless booking experiences by explaining policies, rates, and availability., Contributed to customer retention through proactive communication and issue resolution.
Teleperformance
Bachelor in Business Administration
Computer systems engineering
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Knoah Solutions
Provided Tier 1 and technical support for Google/Nest smart home devices., Troubleshoot connectivity, hardware, and software issues for smart speakers, displays, cameras, thermostats, and Wi-Fi devices., Escalated complex issues when required and ensured proper documentation., Improved first-call...
Knoah Solutions
Provided advanced Tier 2 technical support for Google Nest Cameras, Smoke & CO Alarms, Thermostats, and Smart Locks., Diagnosed and resolved complex hardware, software, and connectivity issues including Wi‑Fi configuration, firmware updates, device pairing, account sync, and mobile app...
