Victoria - Customer Service & Call Center Specialist with 6+ years in Hospitality & BPO

Expertly resolve customer issues, ensuring satisfaction through active listening and effective communication.

Manage inbound calls, process payments, and handle billing inquiries with high accuracy and professionalism.

Efficiently juggle multiple responsibilities in fast-paced settings to meet deadlines and maintain service quality.

Accurately handle transactions, billing, and reservations, ensuring data integrity and customer satisfaction.

Delivered excellent customer service by actively listening to customer needs and ensuring satisfaction. Multitasked efficiently in a fast-paced environment while handling cashier duties, barista tasks, and food preparation. Operated cash registers accurately, processing cash and card transactions with attention to detail. Prepared beverages and ice cream orders quickly while maintaining quality and presentation standards. Resolved customer concerns professionally, following the principle that the customer always comes first. Maintained a clean, organized, and sanitary workspace in compliance with health and safety standards. Built strong relationships with repeat customers, contributing to a welcoming and positive store atmosphere

Managed inbound calls for CFNA, Firestone, and Bridgestone accounts. Processed merchant and customer payments with high accuracy. Assisted with reservations, subscriptions, and billing inquiries. Multitasked across systems while maintaining strong customer service standards