Victor - HR & Administrative Intern at Tunduma Town Council

Skilled in managing office operations, documentation, and administrative tasks to ensure efficiency.

Proficient in maintaining and analyzing data to support organizational decision-making.

Experienced in engaging clients and members to foster trust and increase service uptake.

Capable of conducting workplace research and providing actionable insights for organizational improvements.

Conducted workplace research project with 95 employees across multiple departments, analyzing conflicts and recommending practical solutions to improve job performance and organizational effectiveness.. Coordinated with HR department to review employee files, personnel records, and performance evaluations; collected and analyzed attendance data and demographics to support research findings.. Designed survey instruments and used SPSS software to analyze employee responses, achieving high response rate and identifying 5 key productivity barriers with recommended solutions.

Managed front-desk operations and member services, achieving 600+ new insurance enrollments through consultative selling, needs assessment, and relationship building while maintaining accurate databases and regulatory compliance.. Coordinated and delivered 20+ training workshops across 3 districts to 4,360+ participants, managing training schedules, maintaining attendance records, preparing materials, and tracking program outcomes.. Documented meeting minutes for monthly health and safety meetings, tracked action items, and followed up on policy implementation to ensure departmental coordination and compliance.. Led onboarding for 2 new staff members, conducting office orientations, explaining procedures and systems, and providing training on organizational policies and safety protocols.. Handled high-volume customer inquiries via phone, email, and in-person, resolving complaints, processing claims disputes, and providing information on insurance policies and services.. Oversaw daily office workflow including correspondence management, document processing, filing systems, appointment scheduling, and maintaining confidentiality of sensitive member information.