Dedicated customer service professional with leadership experience at Nedbank, skilled in team coordination, client relations, and administrative functions. Adept at resolving issues and ensuring team effectiveness in a fast-paced banking environment.
Provided quality customer support, managed inquiries and resolved complaints to enhance client satisfaction.
Effectively communicated with customers and team members to facilitate problem-solving and information sharing.
Led and coordinated team activities to meet departmental goals and maintained team performance standards.
Handled customer complaints and enquiries, applying problem-solving skills to resolve issues efficiently.
Nedbank limited
Leading teams towards the achievement of the department goals, Stand in for the department manager, Complete admin related tasks at the end of the day, Handling of customer enquiries and complaints
Matric
Personal Assistant certificate
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Managed administrative tasks including data entry and basic administrative functions to support daily operations.
