Teemo - Especialista en Soporte TI con experiencia en soporte técnico, automatización y seguridad en entornos multinacionales

Experiencia en resolución de problemas hardware, software y conectividad en entornos multinacionales.

Soporte en líneas de producción automatizadas, garantizando alta disponibilidad y rendimiento.

Administración y monitoreo de infraestructura crítica, asegurando alta disponibilidad y protección.

Implementación y gestión de proyectos de cableado que mejoran la fiabilidad de la red.

Provided Tier 1–2 technical support across a multinational Costa Rica/U.S. environment, resolving hardware, software, and connectivity issues to minimize downtime for end users.. Deployed and maintained network infrastructure — wireless access points, switches, and printers — ensuring reliable connectivity across lab and office environments.. Drove root-cause diagnostics on complex hardware and software issues within a high-volume ticketing environment, contributing to cross-functional IT initiatives.

Delivered real-time technical support for automated manufacturing lines and production systems, safeguarding uptime in a high-availability environment.. Resolved 25+ critical ServiceNow tickets weekly while consistently meeting SLA targets, minimizing costly production downtime.. Proactively diagnosed and resolved software and network issues using monitoring tools, protecting mission-critical manufacturing systems.

Administered and monitored critical server infrastructure, sustaining 99.9% system uptime.. Supported 200+ end users with hands-on technical troubleshooting, boosting customer satisfaction and cutting ticket resolution time by 30%.. Strengthened organizational security posture by managing access control, endpoint protection, and vulnerability remediation across IT teams.. Streamlined hardware logistics and support workflows, cutting average response time by 25%.

Provided Tier 1–2 IT support to 300+ users across multiple departments, consistently meeting SLA targets.. Spearheaded structured cabling projects that boosted network reliability by 20%, while managing Windows Server and Active Directory environments.. Mentored 5 junior support staff and authored standardized documentation, driving a 15% gain in team efficiency.