Dedicated professional experienced in sales support, account management, interpretation, and administration. Skilled in CRM systems, data reporting, and customer service, with proven ability to improve workflows and support business operations.
Managed and maintained CRM data, supported onboarding, and handled follow-ups, improving customer relationship workflows.
Supported key accounts and reactivation campaigns, conducted research, and assisted in pipeline development.
Produced weekly reports and prepared tailored account insights for executive meetings, enabling data-driven decisions.
Interpreted medical, legal, financial, and emergency calls, adhering to strict confidentiality standards.
LEAN – ITG Transportation
Supported sales leadership managing 400+ accounts, with direct operational involvement in 200 accounts., Actively managed 40–50 accounts under reactivation, securing responses and meetings within a month., Produced 4 weekly reports (profitability, new customers, lanes, quotes) used by all sales...
Teleperformance – Language Line Solutions
Handled 40–50 calls per day during full-time shifts; call duration 8 minutes–2.5 hours., Interpreted 70–80% medical calls and 20% legal, financial, government, insurance, emergency, and correctional cases., Operated under strict confidentiality standards, including HIPAA and financial data...
Escuela de Idiomas – Universidad de Antioquia
Supported 3 academic programs, coordinating with 8–10 teachers and assisting 70+ students per semester., Managed a shared institutional inbox with daily triage and provided in-person and phone-based customer service., Organized and maintained physical and digital documentation for academic programs...
Bachelor’s Degree
High School Diploma
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Handled documentation, contracts, onboarding, and customer inquiries, supporting academic and corporate environments.
