Sphiwe - Retail and Customer Service Professional with 7+ years of experience

Proven ability to resolve customer inquiries and complaints efficiently, ensuring high customer satisfaction.

Skilled in advising customers and increasing sales through effective upselling techniques.

Exceptional verbal and written communication abilities to engage customers and resolve issues.

Efficiently manages tasks and responsibilities in fast-paced retail environments.

Provided consistent, friendly customer service across a high-traffic retail environment for over 7 years, building repeat customer trust.. Resolved customer inquiries and complaints professionally, helping maintain a positive shopping experience and store reputation.. Maintained clean, organized, and well-stocked displays, directly supporting product visibility and sales.. Collaborated with team members daily to consistently meet store sales targets.

Advised customers on product selection, improving purchase confidence and customer satisfaction.. Built strong customer relationships that supported repeat business and loyalty.. Assisted in designing visual merchandising displays to increase product appeal.. Applied up-selling techniques that contributed to increased sales performance.. Monitored market trends to help adjust in-store sales strategy.. Worked closely with the sales team to achieve shared targets.