Skilled BI specialist experienced in dashboard development, real-time analytics, and technical support, dedicated to optimizing operational efficiency and user engagement.
Applied DAX in Power BI to develop advanced data models and visualizations.
Used Excel formulas and macros for data analysis and automation in reporting.
Created interactive graphics and buttons for dashboards and user interfaces.
Monitored and analyzed live data streams to enhance operational performance.
Hexaware
Developed cutting-edge dashboards that blend functionality and creativity., Used DAX, HTML, and SVG to create completely interactive graphics and unique buttons, guaranteeing a contemporary, captivating, and user-friendly experience.
Hexaware
Monitored agent activity and call performance through Salesforce Cloud and Clearview., Utilized Genesys & Five9 to monitor real-time operations., Generated hourly performance reports that aligned with managerial requirements to optimize operations performance.
Sutherland
Delivered B2B technical support for software, web, and hardware systems, including user setup, profile management, password resets, updates and any other customer inquiries.
BDB Logistics
Oversaw daily dispatch operations by allocating routes, monitoring deliveries in real time, and providing drivers with prompt assistance to ensure effective and punctual service.
Professional Technician
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