Sergio - Project Manager with 8 years of experience in the technology sector

Managed project lifecycle from initiation through closing, focusing on scope, schedule, and resource management.

Maintained consistent communication with clients, teams, and executive leadership to ensure alignment and expectations.

Identified inefficiencies in workflows and implemented process enhancements to streamline project delivery.

Supervised and mentored team members, fostering a collaborative environment to meet project goals.

Bilingual remote telephone support for patients, Doctor’s office staff and insurance representatives in Houston, Texas., Scheduling of appointments with specialists, diagnostic procedures and validation of medical evidence with a patient-centered focus., Assignment and coordination of tasks to the personnel in charge with great attention to detail., Face-to-face, telephone and virtual user support., Validation and confirmation of affiliation procedures to Social Security in Colombia for independent workers., Management of petition rights and guardianships for the company’s users.

Loan of bibliographic material and promotion of reading for the academic community., Reference in databases and electronic resources for students, professors and researchers.

Prompt and accurate processing of both outbound and inbound calls in English, Spanish and French., Customer service in first contact., Sale of telecommunication products for USA, Colombia and Spain.