Santiago - Interpreter with 5+ years in multilingual communication and customer service

Fluent in English and Spanish, used across interpretation, customer service, and administrative roles to facilitate effective communication.

Provided real-time interpretation and translation services, supporting cross-cultural and multilingual interactions.

Handled customer inquiries and managed cases effectively using CRM tools, ensuring timely and accurate resolution.

Ensured high accuracy in data entry, financial processing, and record maintenance across multiple administrative roles.

Reviewed and formatted content for clarity and accuracy, supporting content-related tasks and translations.

Provide real-time consecutive interpretation services ensuring accurate and clear communication., Maintain professionalism, confidentiality, and compliance with quality standards., Communicate effectively in high-volume, time-sensitive environments., Adapt tone and register to meet client and...

Handled customer inquiries in English and Spanish via phone, email, and internal systems., Managed and updated customer cases while meeting service level agreements (SLAs)., Coordinated with logistics and operations teams to resolve cases efficiently., Maintained accurate documentation and case...

Managed high-volume roadside assistance cases under strict timelines., Communicated service information clearly to customers and service providers., Verified case data prior to closure to ensure accuracy and quality compliance., Maintained detailed records in internal case management systems.

Entered, verified, and maintained data with high accuracy in administrative systems., Processed invoices and supported financial tracking and reconciliation., Prepared monthly reports and maintained documentation for management review., Handled sensitive information in compliance with internal...

Provided bilingual administrative and communication support (English–Spanish)., Translated written communications and documents., Supported customer-facing and internal processes requiring clear written communication., Organized and maintained multilingual records.