Santiago - Data Entry Assistant Hiring

Experiencia demostrada en Technical Support.

Experiencia demostrada en Fraud Detection.

Experiencia demostrada en Negotiation.

Experiencia demostrada en Data Classification.

Experiencia demostrada en Excel Proficiency.

Providing comprehensive technical support to clients over the phone, following company protocols and policies.. Resolving technical issues while delivering a positive customer experience through empathy, clarity, and guidance.. Explaining technical concepts in an understandable way and working under pressure while remaining calm.. Continuously improving technical support processes to provide increasingly efficient service.

Focusing on fraud prevention, account security, and collections management.. Identifying and resolving fraudulent activities, ensuring accurate transactions and protection against scams.. Managing overdue accounts with empathy, firmness, and adherence to regulations.

Providing support to the logistics department by determining the benefits each client had with their insurance.. Collaborating in managing the plan offered to assist patients with their respective medical conditions.

Handling large volumes of data, calculating disputed amounts, and efficiently organizing files for integration into platforms such as SharePoint and Excel.. Creating pivot tables, advanced formulas, and reports that support effective decision-making.. Client communication regarding dispute outcomes, case follow-ups, and the provision of additional documentation.