Enthusiastic and detail-oriented professional experienced in administrative coordination, customer service, and quality analysis. Skilled in data management, client relations, and project support within diverse industries. Committed to delivering efficient, accurate, and empathetic service to...
Handled customer inquiries via multiple channels, providing accurate, timely, and empathetic assistance across different industries.
Maintained and updated customer databases, ensuring project and customer information remained current and reliable in CRM systems.
Coordinated site surveys, project schedules, and permits, supporting solar panel installation projects from planning to execution.
Monitored performance metrics, performed root cause analysis, and contributed to process improvements at Teleperformance.
Voltaic Solaire
Responsible for scheduling and coordinating site surveys and solar panel installation projects with customers, Updating and maintaining accurate records in existing customer databases, Creation of new customer profiles in the company’s CRM (Sunbase), ensuring their information and project status...
Medtronic
Emails and calls reception regarding the process of invoice of shipping and bill-only orders from hospitals, Inventory management, Billing issue resolution
Teleperformance
Monitored performance metrics and identified trends, gaps, and improvement opportunities, Performed root‑cause analysis to address recurring quality issues and prevent future defects, Weekly feedback sessions with low‑performing team members to support performance improvement
Teleperformance
Handled customer inquiries through multiple channels, providing clear, accurate, and timely assistance., Delivered empathetic and clear communication to support diverse customer needs., Order delivery management
Software programming technician
High School Diploma
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Applied strong communication skills, active listening, and empathy in customer interactions and team feedback sessions.
