Experienced in medical appointment coordination, customer engagement, and bilingual interpretation. Skilled communicator with proven ability to manage multiple workflows and deliver excellent support across healthcare and sales environments.
Provided comprehensive support through inbound and outbound calls, ensuring customer needs were met efficiently.
Scheduled surgeries, appointments, and referrals, organized medical records, and managed communications for healthcare providers.
Provided interpretation services and facilitated effective communication for English and Spanish speakers in diverse settings.
Handled incoming faxes, maintained patient and order records, and prepared teaching materials, demonstrating strong organizational skills.
Websparkmedia
Schedule Surgery appointments for Pt’s, Confirm next day appointments, canceled or rescheduled Appts., Schedule all New Pt’s referrals., Was in charge of incoming Faxes., Sent via fax medical records
Humach (OmniCheer)
Review new and old orders processed by agents or customers themselves. Make sure everything required was as needed to make sure order would be delivered properly., Be in constant contact with Customers to make sure their orders were as they wanted them to be via phone and email., Took...
RVA Medical Group
Took inbounds calls from patients to book, cancel, reschedule appointments., Would be first point of contact between Doctors and patients., Create accounts and book new patients.
Solvida & Sunrun
Calling homeowners to offer free energy program., Transfer qualified customers to specialist for appointment setting.
Bachelor in English Language Teaching
TEFL certification
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Conducted outbound sales calls to promote energy programs and transferred qualified leads for further engagement.
Total Finance
Call customers who were behind on their car payments to get them to make the payments, Make payment plans for those who were falling behind and could get back on track effectively., Keep track of their progress in their accounts.
Complejo Educativo Dom Bosco-Kino
Planning, Preparing and delivering ESL lessons., Preparing teaching material.
Human Quality
Assist Spanish speakers who have great difficulty expressing their needs in English., Verbatim interpretation without alternating or biased communication to one speaker or the other.
