Roxaly - Account Management Specialist with 5+ years in customer service and sales

Provided direct customer support for billing, payments, and account inquiries for US customers.

Managed customer accounts, utilized automated tools, and maintained service quality.

Delivered assertive communication in multilingual environments, including handling accents and addressing customer needs.

Led and coordinated tasks for campaign results, coaching team members as needed.

Advised clients on products, performed sales tasks, and managed conversions.

Implement effective strategies to improve metrics and results at the team level., Coordinate tasks and action plans focused on campaign results., Provide direct customer service to US customers, including account management, billing, payments, and financing, for both Spanish- and English-speaking...

Perform commercial tasks in sales campaigns, managing potential customers, advising on products and services, and achieving conversion goals within the sales team.