Experienced in hospitality, customer support, and team supervision, with a strong focus on guest satisfaction and operational efficiency. Proven ability to adapt across industries and roles.
Skilled in resolving customer issues, ensuring satisfaction, and building long-term relationships.
Experienced in supervising teams, coordinating tasks, and motivating staff to achieve goals.
Proficient in clear, effective communication with clients and team members across diverse roles.
Capable of managing daily operations, reporting, and logistics in hospitality and construction settings.
Marina Fiesta-Cabo San Lucas, B.C.S.
Taking all the merchandise from the warehouse to the 3 different bars.. Taking care of the guests that arrive directly to the bar.. Making drinks when low on clients.. Restocking all refrigerators and items that are low on.. Cleaning the floor area and taking out the garbage.
TAFER Resorts y Villa Group Resorts-Cabo San Lucas, B.C.S.
Promote Diamante Resort out house.
Telvista's Call Center-Tijuana, B.C.
Answer phone calls from an Internet and Cable provider company.. Help solve issues for customers.. Soft sales including upgrading services.
TaskUs-Tijuana, B.C.
Answering phone calls from a U.S based company selling women's accessories.. Resolve problems and place online orders.. Check on package deliveries and answer complaints.
Bachillerato
High School
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Setting up section and preparing for work.
Sybaris Pool Suites-Northbrook, IL
Overseeing front desk operations.. Handling guest complaints and making weekly schedules.. Doing payroll for front desk employees.
