Rodolfo - Dispatch & Customer Support Specialist with 10+ years in logistics and client service

Managed logistics operations ensuring timely dispatch and delivery, adept at prioritizing and optimizing routes.

Provided effective omnichannel support including email, chat, and phone to resolve inquiries and maintain high customer satisfaction.

Resolved technical issues using CRM tools like Salesforce, Shopify, and Gorgias to ensure efficient customer service processes.

Bilingual in English and Spanish, with experience handling complex interactions and dispute resolutions.

Coordinated complex logistics for U.S. trucking companies, ensuring professional representation in high-pressure scenarios., Managed communications and scheduling for a team of 30+ specialists to eliminate operational bottlenecks., Monitored and prioritized dispatch requests to align logistics with...

Delivered omnichannel support for a fast-paced e-commerce brand, reducing resolution times and shipment errors., Logged all interactions accurately to ensure compliance and identify recurring trends for service efficiency., Collaborated with internal teams to resolve delivery and order tracking...

Resolved product inquiries and technical concerns using Salesforce CRM for precise documentation., Maintained a professional demeanor while diagnosing complex challenges to ensure swift resolutions., Conducted detailed data entry to maintain high standards of client records and data care.