Roberto - Retentions Agent with 3 years experience in call center sales and customer service

Interacted directly with customers to address issues and provide support.

Engaged in sales activities and customer retention strategies in a call center setting.

Demonstrated effective communication skills in engaging with customers via phone.

Basic proficiency in communication, potentially multilingual given background.

Receive Route for Mercado Libre packages and deliver to Customer

Consultation specialist, customer service, Identified which department to transfer calls to, Asked a series of questions to verify if law firm was able to take case

Retentions, Discounts and Technical Support, Handle Calls from auto renewal claims, Retain customers with benefits or discounts

Front Desk Specialist, Reservations and Sales, Handle calls as the front desk, Make reservations prepaid and pay at the front desk, Upsells