Experienced in providing technical and customer support in English and Spanish, with a focus on troubleshooting and communication via chat platforms.
Provided technical support and customer service in English and Spanish across platforms.
Communicated effectively with customers in both English and Spanish, facilitating issue resolution.
Assisted customers with technical issues related to gaming and support platforms.
Managed multiple customer inquiries simultaneously while analyzing issues to provide solutions.
Epic Games, Telus international
Provided direct support to customers in both English and Spanish, Addressed a diverse range of inquiries and troubleshooting technical issues, Facilitated communication through chat support platform
PlayStation, Foundever
Served as the primary contact for customers, Assisted with a variety of inquiries and technical issues in both English and Spanish, Handled customer interactions through chat support channel
High School Degree
Bachelor's Degree
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Utilized chat support platforms to facilitate customer interactions and issue resolution.
