Dedicated professional with over 5 years in technical support and customer service, specializing in resolving complex issues, process improvements, and cross-team collaboration. Adept at delivering high-quality solutions and fostering positive client relationships.
Proficient in diagnosing and resolving complex technical problems efficiently.
Dedicated to delivering exceptional support experiences and building customer trust.
Skilled in working with diverse teams to enhance service delivery and product quality.
Experienced in analyzing workflows and implementing enhancements to increase efficiency.
Effective in maintaining clear communication and detailed issue documentation.
Dell Technologies
Resolved complex technical issues, working closely with senior engineers and cross-functional teams.. Delivered exceptional service, ensured quality case closures, and improved processes and products.. Flexible shift work and thorough communication with customers.
CSS Corp Costa Rica
Supported customers across various channels for complex technical issues.. Worked with senior engineers and cross-functional teams to enhance service and product quality.
Teleperformance Costa Rica
Managed technical support inquiries, improving processes and customer experience.. Maintained high-quality communication, issue documentation, and team collaboration.
Selina Costa Rica
Supervised daily and special events (yoga, surf, live music, retreats).. Liaised with event managers and marketing teams, booking artists and DJs, creating marketing content, and executing strategy to maximize exposure and sales.. Built marketing structures to grow revenue streams and handled reporting, sponsorships, and event logistics.
Hotel Klein Dorf, Colonia Tovar
Organized banquets and media campaigns, supervised food and beverage teams.. Developed exposure strategies through traditional and interactive media.
Hotel Klein Dorf
Managed cashier operations, cash flows, guest communication, PR initiatives, and community relations.
Inversiones SACET de Venezuela C.A. / Etelix Group
Supervised wholesale and retail collections, ensured compliance with company policies, and managed accounts receivable and payment obligations.
Casablanca Fashion Group
Received and balanced cash, checks, and deposits.. Generated periodic reports, maintained accurate records, and ensured compliance with company policies.
Hotel Lincoln Suites
Handled guest check-in and check-out, cash, credit, and correspondence.. Supported administrative and operational tasks, and provided information and assistance.
Pestana Caracas Hotel and Suites
Performed guest registration and cashiering, maintained communication channels and high-quality guest service.
Hotel Alba Caracas
Supervised hotel operations across all departments to meet 5-star quality standards.. Guaranteed VIP guest experience and followed up on all service needs.
Inlingua Visica C.A.
Designed and delivered English lessons for diverse student groups.
Digitel Corporation
Assisted customers with product/service queries and provided support in a call-center environment.
Loscher Languages
Taught English as a second language using dynamic and effective teaching techniques.
Alpha Learning Institute
Conducted ESL classes and assessments, maintaining teaching standards of the institute.
Alpha Learning C.A. Valencia
Designed and taught English classes for students of all levels.
SOLTAM-Israel
Interpreted English–Spanish during military training courses at Fuerte Tiuna, Caracas.
Alpha Learning C.A.
Developed curriculum and taught English as a second language.
HIGH SCHOOL DIPLOMA
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