RICHARD - Senior Technical Support Engineer at Dell Technologies

Proficient in diagnosing and resolving complex technical problems efficiently.

Dedicated to delivering exceptional support experiences and building customer trust.

Skilled in working with diverse teams to enhance service delivery and product quality.

Experienced in analyzing workflows and implementing enhancements to increase efficiency.

Effective in maintaining clear communication and detailed issue documentation.

Resolved complex technical issues, working closely with senior engineers and cross-functional teams.. Delivered exceptional service, ensured quality case closures, and improved processes and products.. Flexible shift work and thorough communication with customers.

Supported customers across various channels for complex technical issues.. Worked with senior engineers and cross-functional teams to enhance service and product quality.

Managed technical support inquiries, improving processes and customer experience.. Maintained high-quality communication, issue documentation, and team collaboration.

Supervised daily and special events (yoga, surf, live music, retreats).. Liaised with event managers and marketing teams, booking artists and DJs, creating marketing content, and executing strategy to maximize exposure and sales.. Built marketing structures to grow revenue streams and handled reporting, sponsorships, and event logistics.

Organized banquets and media campaigns, supervised food and beverage teams.. Developed exposure strategies through traditional and interactive media.

Managed cashier operations, cash flows, guest communication, PR initiatives, and community relations.

Supervised wholesale and retail collections, ensured compliance with company policies, and managed accounts receivable and payment obligations.

Received and balanced cash, checks, and deposits.. Generated periodic reports, maintained accurate records, and ensured compliance with company policies.

Handled guest check-in and check-out, cash, credit, and correspondence.. Supported administrative and operational tasks, and provided information and assistance.

Performed guest registration and cashiering, maintained communication channels and high-quality guest service.

Supervised hotel operations across all departments to meet 5-star quality standards.. Guaranteed VIP guest experience and followed up on all service needs.

Designed and delivered English lessons for diverse student groups.

Assisted customers with product/service queries and provided support in a call-center environment.

Taught English as a second language using dynamic and effective teaching techniques.

Conducted ESL classes and assessments, maintaining teaching standards of the institute.

Designed and taught English classes for students of all levels.

Interpreted English–Spanish during military training courses at Fuerte Tiuna, Caracas.

Developed curriculum and taught English as a second language.