Experienced sales and training professional with a strong track record of top-tier performance, team leadership, and employee development across sales, collections, and customer service roles.
Applied sales strategies across campaigns, trained team members, and managed customer relationships.
Supervised and mentored teams of up to 22 agents, providing feedback and performance coaching.
Designed and delivered training sessions for new hires and ongoing employee development.
Managed debt collection efforts, exceeding monthly goals and coaching team members.
Convergys
Started as a sales associate for Vonage Campaign, consistently ranked in the top 10 and number one agent of my team., Promoted to Sales Trainer, responsible for training new hires, ensuring they acquire the necessary knowledge and skills to succeed., Promoted to Team Leader, provided feedback to agents, identified areas for improvement, and supervised a team of 22 agents.
Servicorp (MRP-Market Resource Partner)
Account sales Associate for HPE and Cisco Campaigns, focusing on outbound dialing and project identification., Trained new employees and acted as a liaison between clients and management.
MOFE (Connect International)
Worked as a collector for Aqua Finance INC, focusing on achieving and exceeding monthly goals., Conducted coaching sessions and one-on-one meetings with team members to help them reach their goals.
Inspiro
Hired as an external learning specialist, became the senior trainer for Dish Direct Sales, responsible for training new employees and conducting uptraining sessions.
Degree in English as a Second Language
High School Diploma
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