Dedicated logistics professional with extensive experience managing LTL freight operations, vendor negotiations, and enhancing customer satisfaction. Skilled in route optimization, process standardization, and cross-team collaboration to ensure efficient and reliable shipping services.
Oversaw LTL freight services, including carrier negotiation, routing, and process optimization, ensuring efficient shipments.
Resolved customer issues, maintained communication, and improved satisfaction through proactive support and tailored solutions.
Coordinated shipments, utilized TMS tools, and optimized routes to ensure efficiency and on-time deliveries.
Negotiated with carriers and vendors, securing advantageous contracts to support logistics operations.
TRUCKS LOGISTICS - LEAN SOLUTIONS GROUP
Managed customer relationships for LTL freight services, understanding their shipping needs and providing tailored solutions., Secured competitive rates and service options by soliciting quotes from various LTL carriers and negotiating contracts., Optimized LTL shipping processes by implementing...
CALL CENTER- ATLANTIC QUANTUM INNOVATIONS
Resolved customer complaints efficiently, emphasizing a commitment to maintaining high satisfaction levels and achieving positive outcomes., Collaborated with team members to reduce customer complaints by 15% and increase overall satisfaction by 10% through process improvements and teamwork.,...
BACHELOR DEGREE
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