Pedro - Ingeniero de Datos con 10 años en análisis y gestión de información

Utiliza Python para desarrollar scripts y automatizar procesos de datos.

Administra y diseña bases de datos relacionales y no relacionales para soportar análisis de información.

Aplica técnicas estadísticas y de machine learning para interpretar conjuntos de datos complejos.

Crea dashboards interactivos y reportes con herramientas como Tableau o Power BI.

Assist customers using the required tools in order to solve the issues they had (calls, emails or chat)., Prepare forms for specific issues., Guide customers through completing all the details in forms and ensure we got the right information., Escalate issues using forms to gather the necessary information., Send emails for follow-ups with clients.

Negotiating with customers to renew contracts and retain business., Gathering information about customer complaints., Meeting with the sales team to propose customer retention solutions.

Contacting debtors by telephone to enact and negotiate debt recovery., Developing debt collection strategies and plans., Preventing repeated payment delinquency by negotiating manageable debt payments.