Pablo - DISPATCHER & CUSTOMER SERVICE REPRESENTATIVE

Experiencia demostrada en Data Entry.

Experiencia demostrada en Record Keeping.

Experiencia demostrada en Reservation Management.

Experiencia demostrada en Calendar Management.

Managed medical transportation logistics for US insurance beneficiaries, coordinating appointments and healthcare-related services with 100% accuracy.. Verified insurance coverage and eligibility before every booking, ensuring full compliance with policies and preventing unauthorized services.. Scheduled appointments via advanced software, dispatched rides through Uber/Lyft, and coordinated specialized vehicles (wheelchair-accessible, stretcher) for members with diverse needs.. Optimize routes & schedules for timeliness and efficiency.. Follow up: confirm appointments, check visit completion, verify member satisfaction, and flag unresolved issues to supervisors.. Provided interpretation and translation between English-speaking providers and Spanish-speaking patients, eliminating communication barriers.. Documented all interactions in CRM and managed service requests via phone, chat, and email — consistently delivering a positive experience.. Identified potential benefit misuse and resolved driver no-show issues, minimizing service disruptions.

Delivered personalized service and recommendations in a high-volume establishment, boosting guest satisfaction.. Managed reservations across web, WhatsApp, and QR code platforms; maintained accurate booking records.. Coordinated orders between guests and kitchen staff, achieving 100% order accuracy.. Handled administrative tasks, record-keeping, and daily operations support.

Served as first point of contact for guests; managed check-ins, reservations, key issuance, and policy orientation.. Answered inquiries via phone, email, and messaging in English and Spanish, resolving complaints professionally.. Provided local guidance and ensured a welcoming, efficient experience for all visitors.. Assist students in distress: lost documents, money issues, health problems, or cultural misunderstanding.. Share essential local info: public transport, university locations, supermarkets, banks, SIM cards, hospitals, embassies.. Help with practical tasks: printing documents, arranging airport transfers, storing luggage during breaks, receiving parcels.. Explain payment deadlines, semester rates, and lease-like terms (many stay months, not days).