View Oscar's professional profile on CazVid.
Demonstrated experience with Excel.
Demonstrated experience with Microsoft 365.
Demonstrated experience with HIPAA Awareness.
Demonstrated experience with SLA and KPI environments.
Apple Account (Avalon)
Provided chat-based technical support for Apple users., Assisted customers with basic troubleshooting and quick resolution of minor technical issues., Scheduled in-store appointments and provided guidance on service options., Escalated cases to Tier 2 advisors when necessary, following proper documentation procedures., Maintained high customer satisfaction and adherence to service metrics.
Concentrix
Handled inbound calls in English and Spanish for a U.S.-based health insurance provider., Explained medical benefits, coverage details, eligibility, and plan information., Assisted members with billing inquiries and claim status., Submitted and followed up on claim re-evaluations when applicable., Documented customer interactions accurately in CRM systems.
Cigna
Executive English Program
High School Diploma
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Demonstrated experience with Customer Service - Tech Support.