Experienced professional with skill diversity in farm management, water sports instruction, and customer relations, committed to sustainability and high-quality service delivery.
Applied regenerative techniques to improve soil health and crop productivity at Rancho Margot.
Led and maintained safe watercraft activities including wakeboarding, kayaking, and SUP.
Handled customer inquiries, technical support, and claims resolution across multiple roles.
Provided technical guidance and troubleshooting support for nonprofit and corporate platform users.
Rancho Margot
Cultivate and tend sustainable garden for eco-lodge supporting farm-to-table dining experiences, Supervise and train international volunteers in garden operations and sustainable farming techniques, Implement regenerative farming practices to maintain soil health and maximize crop yields,...
Volcano Watersports
Led wakeboard, wakesurf, kayak, and SUP instruction for international guests of all skill levels, Operated and maintained watercraft while ensuring strict adherence to safety protocols, Managed equipment inventory, cleaning, and organization for daily tour operations, Transported watercraft via...
Transunion
Resolved complex customer inquiries regarding credit reporting and subscription services, Consistently delivered positive customer outcomes through clear communication and problem-solving, Managed high-volume caseload while meeting strict quality and productivity standards
Accenture
High School Diploma
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Collaborated with diverse stakeholders including volunteers, customers, and insurance partners.
Managed home warranty claims and theft/loss cases for Apple devices through HWA partnership, Provided technical support and claims resolution via phone, email, and chat platforms, Collaborated with insurance partners to streamline claims processing and improve customer satisfaction
Blackbaud
Provided technical guidance to major US nonprofit organizations including Make-A-Wish Foundation, Troubleshot web platform issues and guided users through solutions via phone, email, and chat, Developed strong problem-solving skills working with diverse stakeholders under pressure