Experienced professional with over 8 years managing operations, technical support, and customer success in fast-paced corporate environments. Skilled in CRM, data analysis, and cross-departmental coordination to optimize business performance and client satisfaction.
Managed client communications, tracked feedback, and maintained CRM records to support customer success and growth strategies.
Oversaw daily business functions, coordinated workflows, and generated operational reports to ensure smooth organizational performance.
Performed technical diagnostics, remote support, and issue resolution, contributing to product adoption and customer satisfaction.
Qualified leads, scheduled appointments, and supported pipeline management that contributed to sales activities and account expansion.
Servicios Químicos Integral S.A – SERQUIMSA
Oversaw daily business operations and ensured business continuity during management absences., Coordinated cross-departmental meeting schedules and administrative workflows, ensuring seamless communication between internal teams and external vendors., Generated weekly operational reports for senior...
CONCENTRIX
Supported CSAMs by managing day-to-day client communications and relationship maintenance., Assisted in identifying renewal, retention, and expansion opportunities through proactive customer health assessments and usage analysis., Handled high-volume client communications via phone and email while...
CONCENTRIX
Performed technical troubleshooting using remote support tools, browsers, and system diagnostics., Conducted proactive follow-ups to confirm resolution and maintain positive customer relationships., Assisted in maintaining strong customer relationships by ensuring timely resolution of technical...
Bachelor's Degree
Certificate
Technician
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Updated customer account information and service records in the company database, ensuring compliance with data privacy standards., Processed inquiries regarding billing and service, utilizing internal knowledge bases to de-escalate complaints effectively., Managed retention efforts for customers...
ACCEDO TECHNOLOGIES
Qualified inbound and outbound leads, maintaining an organized sales pipeline in the CRM for senior closers., Executed high-volume cold calling campaigns to prospect potential customers and build relationships., Successfully scheduled qualified appointments between prospects and licensed sales...
