Experienced in providing client support, handling CRM tools, and managing operational tasks across various industries including legal, energy, and telecom.
Provided support, troubleshooting, and follow-up in telecom, food, and legal industries.
Utilized CRM systems, managed emails, calls, and customer follow-up across roles.
Handled inventory, supplier payments, and social media as a business administrator.
Engaged in sales, retention, and cancellations in legal and telecom sectors.
LANDTERRA NICARAGUA
refunds and troubleshooting.
TELEPERFORMANCE NICARAGUA
payment support, orders and troubleshooting.
RENAISSANCE MANAGING GENERAL AGENCY
CRM Tools, emails- google workspace, phone calls, follow up with customer, sales, retention department, cancellations, underwriting.
SOLAR ENERGY 1876
PANADERÍA Y REPOSTERÍA CAROL
Worksheets, control of production and inventories, payment of suppliers, portfolio and charging, customer service, personnel recruiter, social network Administrator.
BACHELOR IN BUSINESS ADMINISTRATION
DIGITAL MARKETING WORKSHOP FOR BUSSINESS OWNERS
ENGLISH PROGRAM FOR INTERNATIONAL COMMUNICATION
COMMUNICATIVE AND ACADEMIC ENGLISH PROGRAM
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Managed social media networks and supported digital marketing initiatives.
SITEL
Virgin Mobile Phone Company (Retention department), Mobilicity Phone Company (Retention department and technical support)