A versatile professional with over 8 years of experience in customer support, event planning, team leadership, and bilingual interpretation. Skilled at training, client interaction, and organizing events, with a strong ability to adapt to diverse environments.
Provided empathetic and effective support for online purchases and customer inquiries, ensuring positive client experiences.
Organized children's parties and events, including face painting and decoration services, managing all aspects of event execution.
Led training initiatives and supervised team activities to enhance performance and enforce quality standards.
Delivered bilingual interpretation for legal, medical, and insurance calls, utilizing extensive vocabulary knowledge.
Monk Coffe
Preparation of cocktails and beverages in general., Receiving and processing bills., Managing accounts and maintaining the establishment's order.
Picardias sas
Recreation for children's parties, Face painting services, Party or event decoration
Teleperformance
Full knowledge and comprehension about a US company procedures., Polite service, empathy and understanding to solve customer issues proactively., Supporting customers with online purchases, issues with their orders, charges or refunds.
Teleperformance
Conduct training sessions to address areas of opportunity and enhance agent metrics., Participate in team meetings to address queries, collaborate on solutions, and present results., Develop action plans to elevate individual and team Key Performance Indicators (KPIs).
Bachelor
Bachelor's degree
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Developed and delivered lesson plans, assessed student progress, and managed classroom activities.
Unilingua
Development of lesson plans, Delivery of class reports and results, Grading of assignments and course completion.
ICC BPO
Complete knowledge of vocabulary related for the interpretation as legal terminology, medical and insurance as well., Provide a polite service and follow the procedures for each phone call.
