NANTEZA - Customer Relationship Manager at Digit Vehicle Tracking Limited

Expertise in creating and implementing CRM strategies to enhance customer engagement and retention.

Skilled in identifying and pursuing new business opportunities to drive growth and increase market share.

Proficient in managing sales teams, setting targets, and ensuring high levels of customer satisfaction.

Experienced in fostering a collaborative environment to enhance team effectiveness and morale.

Demonstrated ability to lead teams effectively, inspiring productivity and commitment to organizational goals.

Building long-term relationships with key clients.. Addressing customer concerns and complaints.. Creating CRM plans to generate revenue.. Build relationships with key employees among customers. Create plans to address clients’ business needs. Schedule regular meetings with customers to ensure they are satisfied. Act as point of contact for complaints and escalate issues as appropriate. Help sales team up-sell or cross-sell services and products. Ensure both the company and clients adhere to contract terms. Study competition to find new ways to retain customers. Set sales and revenue targets and work diligently to meet them. Collaborate with internal teams (e.g. sales, I.T, accounts, senior management) to address customers’ needs. Generate daily report on the offline units and submit it to the I.T manager to follow up.. Submit a daily report on what has been done. Perform daily CRM calls and expired units.. Make sure that key account holders submit invoices on time.

Am responsible for overseeing the work of all sales staff and ensuring that customers have a positive experience.. I take part in hiring and training new sales representatives as well as schedule employees to assign daily duties and motivate the sales staff.. I occasionally design and maintain budgets, and keep track of inventory.. Provide on-the-ground support for sales associates as they generate leads and close new deals.. Identify emerging markets and market shifts while being fully aware of new products and competition status.. Manage, develop, coach, control and motivate the sales force to develop their skill to ensure that a high professional standard is achieved and monthly sales target and KPI targets are met.. Proactive sales of tracking devices to the SME and mid/large size business space, to achieve growth and hit sales targets.. Regular meetings with customers to discuss their evolving needs. Grow and maintain sales volume, keeping current with supply and demand, changing trends, economic indicators and competitors.. Maintain data relative to partners, accounts and activities and document corporate clients’ interactions.

Meeting or exceeding sales goals.. Negotiating all contracts with prospective clients.. Helping determine pricing schedules for quotes, promotions, and negotiations. Preparing weekly and monthly reports.. Giving sales presentations to a range of prospective clients.. Coordinating sales efforts with marketing programs.. Understanding and promoting company programs.. Obtaining deposits and balance of payment from clients.. Preparing and submitting sales contracts for orders.. Visiting clients and potential clients to evaluate needs or promote products and services.. Maintaining client records.. Answering client questions about credit terms, products, prices, and availability.

Providing client support services in accurate and timely fashion.. Maintaining a high level of professionalism and competence in every client interaction.. Building positive and productive relationships with clients.. Making frequent client calls and visits to strengthen client relationships.. Analyzing and resolving service issues promptly with assistance from the technical team.. Informing management about complex client issues and resolutions.. Maintaining client focused working environment for team.. Working in compliance with company policies and procedures.. Identifying and developing new business opportunities with client contacts.. Utilizing effective problems solving and time management skills in client service operations.. Assisting in risk assessment and mitigation activities.. Developing process improvements to enhance service efficiency and effectiveness.. Providing assistance to less experienced staff when needed.. Attending educational training and workshops for professional growth.. Providing support in new product development and enhancement activities.

Meeting or exceeding sales goals.. Negotiating all contracts with prospective clients.. Helping determine pricing schedules for quotes, promotions, and negotiations.. Preparing weekly and monthly reports.. Giving sales presentations to a range of prospective clients.. Coordinating sales efforts with marketing programs.. Understanding and promoting company programs.. Obtaining deposits and balance of payment from clients.. Preparing and submitting sales contracts for orders.. Visiting clients and potential clients to evaluate needs or promote products and services.. Maintaining client records.. Answering client questions about credit terms, products, prices, and availability.